Processes

ANNEX A

CLAIMS PROCESS

ALL RISKS

Claim Form

  1. To be completed and signed by insured
  2. Reported to SAPS (Theft)
  3. Items listed
  4. Quotations attached

Specified Items

  1. Proof needed: Valuation/invoice/manual

Cellphones

  1. Theft: Blacklisting by service provider
  2. Quotation

Prescription Glasses

  1. Letter from Medical Aid – as proof that client will not claim from them
  2. Quotation

HOUSE CONTENTS

Claim Form

    1. To be completed and signed by insured
    2. Reported to SAPS (Theft)
    3. Items listed
    4. Quotations attached

Valuable Items

(Including unspecified items):

  1. Proof needed: Valuation or invoice

Cellphone

  1. Theft: Blacklisting by service provider
  2. If the cell phone is specified, it will be handled under the A/R section of the policy

Prescription Glasses

  1. Letter from Medical Aid – as proof that client will not claim from them
  2. Quotation

HOUSE OWNERS (BUILDINGS)

Claim Form

  1. To be completed and signed by insured
  2. Reported to SAPS (Theft/ burglary)
  3. Items listed
  4. Quotations attached

Lightning/other damages

  1. Quotations and/or damage report specifying the cause of the damage

MOTOR ACCIDENT

Claim Form

  1. To be completed and signed by insured
  2. Sketch/drawing of accident/incident
  3. Reported to SAPS (not necessary if incident occurred on own premises)
  4. 2 x Quotations (if applicable)
  5. Clear copy of Driver`s license (both sides)
  6. Full Third Party details
  7. Copy of Registration documentation

MOTOR THEFT

Claim Form

  1. To be noted as specified on policy
  2. Proof to be provided (purchase invoice/pictures/photos)

Radio’s

  1. To be completed and signed by insured
  2. Sketch/drawing of accident/incident
  3. Reported to SAPS (not necessary if incident occurred on own premises)
  4. 2 x Quotations (if applicable)
  5. Clear copy of Driver`s license (both sides)
  6. Full Third Party details
  7. Copy of Registration documentation

Add items on vehicle (rims or other extras)

  1. To be completed and signed by insured
  2. Sketch/drawing of accident/incident
  3. Reported to SAPS (not necessary if incident occurred on own premises)
  4. 2 x Quotations (if applicable)
  5. Clear copy of Driver`s license (both sides)
  6. Full Third Party details
  7. Copy of Registration documentation

LIABILITY

Claim Form

  1. To be completed and signed by insured
  2. Medical invoices

HANDLING OF CLAIMS ACCORDING TO POLICY WORDINGS AND ENDORSEMENTS ON SCHEDULE